Select New to Fitbitif you don't already have a account.
Once the installation is complete, you will be presented with the Fitbit Connect Main Menu.
If it doesn't appear on your desktop, search for "Fitbit Connect" in the Start menu. If it doesn't appear on your desktop, search for "Fitbit Connect" in Spotlight. Once the download has completed, open the file and begin to follow the onscreen instructions.If you have an Ultra, you should instead follow these steps. Go to click the Download Herebutton to download Fitbit Connect for your Force, Flex, One, or Zip tracker.
I just received my Surge yesterday, and if they don't test their own software before releasing it, I'm not sure I'm going to keep this thing. On the first computer, it at least prompted me to login before trying to establish the connection with my Surge. Exact same issue, on multiple computers! The second computer I plugged the dongle into and installed the software on went directly to the "Update Incomplete! An unknown error has occurred.", with useless "Troubleshooting" and "Try Again" buttons.